FLEART

Introduction

At FLEART, we believe that transparency and fairness are the cornerstones of a trustworthy platform. This Refund Policy ("Policy") has been designed to clearly communicate the terms and conditions governing all financial transactions on the FLEART platform, available at appfleart.com and any associated subdomains or applications (collectively, the "Platform"), operated by Ramzi Farzaliyev ("FLEART", "we", "us", "our").

FLEART is an AI-powered content creation and distribution ecosystem that operates on a subscription and credit-based commercial model. Given the digital and instantaneous nature of the services we provide, our refund terms reflect the realities of operating a cloud-based SaaS platform while remaining committed to treating every user with respect and fairness.

By completing any purchase on the FLEART Platform — whether a subscription plan, a credit package, or any other paid feature — you confirm that you have read, understood, and agreed to this Refund Policy in its entirety. This Policy forms an integral part of our Terms of Service and should be read alongside our Privacy Policy.

1. Our Commercial Model

1.1 Subscription Plans

FLEART offers monthly subscription plans that provide users with a defined allocation of credits and access to Platform features upon each billing cycle. Subscription plans are billed on a recurring monthly basis. Upon successful payment, the credits and features associated with your selected plan are immediately made available in your account.

1.2 Credit-Based System

In addition to or as part of subscription plans, FLEART operates a credit system. Credits are the unit of value used to access AI-powered generation features on the Platform, including image generation, video generation, and other AI-assisted tools. The number of credits consumed per action is clearly communicated within the Platform at the time of use.

1.3 Payment Processing

All payments on the FLEART Platform are processed by Paddle, our authorized Merchant of Record and payment processing partner. Paddle is responsible for all billing, invoicing, recurring charge management, tax compliance, and payment security on behalf of FLEART. By completing a purchase, you also agree to Paddle's Terms of Service.

2. Subscription Cancellation Policy

2.1 Your Right to Cancel

FLEART fully respects your right to manage your subscription. You may cancel your monthly subscription plan at any time, for any reason, without penalty. Cancellation is entirely within your control and can be initiated at any time through your account settings on the Platform or by contacting us at support@appfleart.com.

2.2 How Cancellation Works

When you cancel your subscription, the following applies:

• Your cancellation will take effect at the end of your current billing period. You will retain full access to your subscription plan, including all associated credits and features, until the final day of the paid period.
• You will not be charged for any subsequent billing cycle following your cancellation. Once cancelled, no further recurring charges will be applied to your payment method.
• Cancellation does not entitle you to a refund for the current billing period already paid. The credits and features associated with the current period remain available to you until the period concludes.

2.3 Reactivation

If you choose to reactivate your subscription after cancellation, you may do so at any time through your account settings. Reactivation will initiate a new billing cycle from the date of reactivation, and you will be charged the applicable plan price at that time.

2.4 Cancellation Confirmation

Upon successfully cancelling your subscription, you will receive a confirmation notification to your registered email address. We strongly recommend retaining this confirmation for your records. If you do not receive a confirmation within 24 hours of cancelling, please contact us at support@appfleart.com to verify that your cancellation has been processed.

3. General Refund Position

3.1 No Refund Policy on Credits and Completed Billing Periods

This position reflects the nature of our product: credits are digital goods delivered instantaneously upon purchase and are immediately available for consumption. Unlike physical products, digital credits cannot be returned, recalled, or repossessed once issued. Similarly, access to Platform features during a completed billing period constitutes a consumed service that cannot be reversed.

3.2 Credit Expiry

As outlined in our Terms of Service, credits are tied to the billing period in which they are issued. Unused credits do not roll over to the following month and will expire at the end of the applicable billing period. FLEART will not issue refunds, extensions, or compensatory credits for credits that have expired due to non-use. Users are encouraged to monitor their credit balance regularly within the FLEART dashboard.

3.3 No Chargeback Policy

By completing a purchase on the FLEART Platform, you agree not to initiate a chargeback, payment dispute, or reversal with your bank, card issuer, or payment provider without first contacting FLEART directly and allowing us a reasonable and good-faith opportunity to resolve your concern. We take all billing concerns seriously and are committed to reviewing them promptly.

Initiating an unjustified chargeback — particularly where no genuine billing error has occurred — may be considered a breach of our Terms of Service and may result in the immediate suspension or permanent termination of your account, as well as the forfeiture of any remaining credits.

4. Exceptions and Goodwill Review

While FLEART maintains a strict no-refund policy on completed transactions, we recognize that genuine and exceptional circumstances may arise. FLEART reserves the sole and absolute discretion to evaluate user concerns on a case-by-case basis and, where appropriate, to offer a goodwill resolution.

Situations that may qualify for a goodwill review include the following:

4.1 Verified Platform Errors

If a demonstrable and verifiable technical fault on FLEART's end resulted in:

• Credits being incorrectly deducted from your account without a corresponding AI generation being completed
• Failed generation attempts being charged due to a Platform malfunction
• Credits not being issued to your account following a confirmed and successful payment

In such cases, FLEART may, at its sole discretion, issue a credit adjustment or compensatory credits to correct the verified discrepancy.

4.2 Duplicate Charges

If you were charged more than once for the same transaction due to a payment processing error, FLEART will work with Paddle to investigate and, where confirmed, reverse or adjust the duplicate charge.

4.3 Unauthorized Transactions

If you believe a purchase was made on your account without your authorization, you must notify us immediately at support@appfleart.com. We will investigate the matter in conjunction with Paddle and take appropriate action, which may include account security measures and, where verified, cancellation of the unauthorized charge.

4.4 Significant and Sustained Platform Unavailability

In the event of a prolonged and significant Platform outage or service disruption directly attributable to FLEART's infrastructure — where access to the Platform was substantially unavailable for an extended and unreasonable period — FLEART may, at its discretion, offer affected users a compensatory credit adjustment.

4.5 Important Disclaimer on Exceptions

All goodwill reviews and resolutions are offered entirely at FLEART's discretion and do not constitute a general right to a refund, an admission of liability, or a precedent for future resolutions. The availability of a goodwill resolution in one instance does not create any obligation on FLEART to provide the same or a similar resolution in any future circumstance.

5. How to Contact Us Regarding Billing Concerns

If you believe you have experienced a billing error, a technical issue affecting your credits, an unauthorized charge, or any other platform-related financial concern, we strongly encourage you to contact our team before taking any further action. We are committed to reviewing all concerns fairly, transparently, and in a timely manner.

5.1 Contact Channels

You may also reach our team via direct message through FLEART's official social media accounts. Please include your registered email address and a clear description of your concern to enable us to assist you as efficiently as possible.

5.2 Information to Include

When contacting us regarding a billing or credit concern, please provide the following to expedite the review process:

• Your registered FLEART email address
• The date and approximate time of the transaction in question
• The amount charged and the payment method used
• A clear description of the issue or discrepancy you have experienced
• Any relevant screenshots, transaction IDs, or supporting documentation

The more detail you provide, the more efficiently we can investigate and resolve your concern.

6. Subscription Downgrades and Plan Changes

6.1 Upgrading Your Plan

If you choose to upgrade your subscription plan mid-cycle, the new plan will take effect immediately. Any additional credits associated with the upgraded plan will be made available to your account upon the upgrade being processed. Billing for the upgraded plan will commence at the start of your next billing cycle, or as otherwise communicated at the time of the upgrade.

6.2 Downgrading Your Plan

If you choose to downgrade your subscription plan, the downgrade will take effect at the start of your next billing cycle. You will retain the features and credits of your current plan until the end of the current billing period.

6.3 No Refunds on Plan Changes

No refunds or partial refunds will be issued in connection with plan upgrades, downgrades, or changes during an active billing period.

7. Free Trials and Promotional Credits

From time to time, FLEART may offer free trials, promotional credits, or introductory offers to new or existing users. Unless explicitly stated otherwise at the time of the offer:

• Free trial credits and promotional credits are non-transferable and non-redeemable for cash
• Free trial credits expire at the conclusion of the trial period and will not be carried forward
• Promotional offers are subject to the specific terms communicated at the time of the promotion
• FLEART reserves the right to modify, suspend, or discontinue any free trial or promotional offer at any time

8. Modifications to This Policy

FLEART reserves the right to update or modify this Refund Policy at any time to reflect changes in our commercial model, payment infrastructure, legal obligations, or Platform features. When material changes are made, we will update the "Last Updated" date at the top of this Policy and, where appropriate, notify users via email or a prominent in-platform notice.

Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must discontinue use of the Platform and cancel any active subscriptions.

9. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to this Policy or any transaction on the FLEART Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating any formal legal proceedings, we encourage you to contact us at support@appfleart.com to attempt an informal and good-faith resolution of any dispute.

10. Contact Information

For all refund-related inquiries, subscription management questions, billing concerns, or platform issues, please contact us through the following channels:

We are committed to reviewing every concern with the highest standard of fairness, transparency, and respect. Every user of the FLEART platform deserves to be heard, and we will always endeavor to respond promptly and constructively.